Refund policy

If the course did not deliver what we promised

If you complete the course and genuinely feel it did not deliver the value we described, you may be eligible for a refund when all of these are true:

• You have completed the course: every lesson in your plan is marked complete, and you have worked through the course materials.
• You ask for the refund within 7 days of completing the course.
• Your request includes a clear, specific explanation of why the course did not meet the expectations we set.

We review every request case by case, and refunds are issued at our discretion. This keeps refunds for genuine concerns, not for a lack of participation.

If you change your mind earlier

We do not offer refunds if you cancel or change your mind after buying and before completing the course. Your access starts as soon as you pay, and the course content is available to you immediately.

Your legal right to cancel

In the UK, you normally have 14 days to cancel an online purchase. For digital content that begins straight away, that right ends once your access starts, but only if you have agreed to this. At checkout you confirm that your access starts immediately and that you lose your 14-day right to cancel once you begin.

This does not affect your other legal rights, including your rights if the course is faulty or not as described.

How to ask for a refund

Email refunds@breakintocybersecurity.co with:

• Your full name and the email you bought with
• The plan you bought
• The date you bought it
• The reason for your request

We reply within 3 business days. Once a refund is approved, it can take up to 10 working days to reach you, depending on how you paid.